Terms of Use

Welcome to Green Stay Croatia! We provide an online platform connecting hosts of curated, high-standard accommodation ("Service") with travelers seeking transparent and quality-driven stays.

The services offered by Green Stay Croatia are accessible through the website www.greenstaycroatia.com ("Site").

1. Acceptance of Terms

By using the Site, you agree to the terms and conditions of service ("Terms"), regardless of your registration status on the site. These Terms govern your access and use of the Site.

2. Acknowledgment and Consent

By accessing, visiting, or using the Site, you acknowledge and agree that you have read, understood, and accepted the terms and conditions below, including our privacy and cookie policies available at https://greenstaycroatia.com/terms/management/cookies. If you do not agree with these terms, you forfeit the right to obtain information or continue using the Site.

3. Ownership and Copyright

The website www.greenstaycroatia.com is exclusively owned by the Koventia, owned by Ines Kovačić, located at Ulica braće Radić 20, 42230 Ludbreg ("Owner"). All rights to the published content on the Site are reserved within the Koventia, Ulica braće Radić 20, 42230 Ludbreg. All texts and images published on the Site, unless otherwise stated, are exclusively owned by Koventia.

Use of the Site is subject to accepting and preserving the mentioned rights; therefore, without the explicit permission of the Owner, no part of the published content may be copied, modified, reproduced, distributed, or otherwise used. Any unauthorized use, publication, modification, reproduction, or distribution of any content or information from the Site, without the Owner's consent, constitutes a direct violation of the Copyright Law.

4. Responsibility

Koventia, located at Ulica braće Radić 20, 42230 Ludbreg, strives to ensure the accuracy and timeliness of all data published on the website www.greenstaycroatia.com. However, we cannot guarantee their complete accuracy. All visitors use the content of the Site at their own risk.

Furthermore, Koventia, a service trade, does not assume responsibility for any information published on the commercial section of the Site. For the accuracy, truthfulness, and completeness of the data provided by hosts, the hosts themselves are solely responsible. By using the Site, visitors accept the specified terms of responsibility, and it is recommended to verify information directly with the host in case of the need for additional details or precision.

Koventia disclaims responsibility for any consequences that may arise from the use of information from the Site.

5. Host Responsibility

Koventia, located at Ulica braće Radić 20, 42230 Ludbreg, does not assume responsibility for any inaccuracy or incompleteness of data regarding individual accommodation units, the categorization of the facility, or any offers made by hosts through the website www.greenstaycroatia.com. Since Koventia is not a tourist agency, any contract, offer, or agreement between hosts and interested parties, visitors/guests of the Site is the exclusive responsibility of hosts and visitors/guests.

The Site serves solely as an informative platform, providing visitors/guests with basic information about each advertised accommodation unit. All hosts offering their services through the Site exclusively bear responsibility for the accuracy, truthfulness, and completeness of the data they provide. Koventia disclaims any liability for any direct or indirect damages that may arise from the use of such content.

6. The Green Stay Trust Index & Property Standards

To ensure transparency, regional authenticity, and operational quality, every property listed on Green Stay Croatia is evaluated against the Green Stay Trust Index. The Trust Index assesses listings across six fundamental pillars:

1. Guest Experience & Comfort: Verified spatial standards, transparent host communication, accurate photo representation, and baseline hospitality criteria.
2. Authentic Regional Character: Architectural alignment with regional context, promotion of local heritage, and distinct non-standardized design.
3. Host Quality & Operations: High standards of cleanliness, professional management, responsive service, and transparent house rules.
4. Safety & Legal Transparency: Compliance with official national categorization, legal registration, clear pricing, and guest safety protocols.
5. Local Integration: Active support for the local economy, including recommendations for nearby artisans, local producers (OPGs), regional gastronomy, and independent experience providers.
6. Independent Third-Party Certificates: Display of officially recognized third-party certifications held by the host (such as EU Ecolabel or Eco Domus). Official certificates are voluntary, independently verified by issuing bodies, and clearly highlighted on property profiles when present.

Property features are described by hosts and verified for clarity and structural compliance by the platform. Guests are encouraged to leave constructive feedback regarding their stay experience via direct email communication.

7. Registration

To access certain features of the Green Stay Croatia website, you must register via "Register/Login." This involves creating an account to become a member. Registration is not necessary for advertising.

Both hosts and visitors/guests have the option to register and become members of Green Stay Croatia.

During the registration process, it is necessary to provide accurate, complete, and up-to-date information. Green Stay Croatia reserves the right to suspend or terminate your Green Stay Croatia account and access to the website and services if any information provided during registration or later is found to be inaccurate, outdated, or incomplete.

You are responsible for keeping your password secure, ensuring its confidentiality, and not disclosing it to third parties. You assume sole responsibility for all activities or actions related to your Green Stay Croatia account, whether you have authorized such activities or actions. In case of any unauthorized use of your account, you must immediately notify Green Stay Croatia.

For registration, it is necessary to provide your first name, last name, address, city, postal code, country, mobile number, email, and password. Only email and password are required for login purposes.

8. Accommodation Listing Services and Membership Packages

Accommodation providers whose properties align with the Green Stay Trust Index criteria may list their properties on Green Stay Croatia to showcase their regional character, quality standards, and local offerings.

Hosts can select from 3 structured membership packages designed to maximize profile visibility, guest engagement, and direct inquiry routing:

1. Green Starter
2. Green Plus
3. Premium Green

General Membership Terms:

1. Setup & Onboarding: Profile onboarding and creation is subject to a one-time setup fee of 15 EUR.

9. Responsibility for Listings and Content

Listings are published upon verification and receipt of all required accommodation details provided by the host.

Each host agrees to be solely responsible for the content, accuracy, and completeness of their listings, including pricing, availability, local details, and Trust Index feature descriptions. Hosts guarantee that their operational practices and content comply with all applicable local and national laws, categorization requirements, tax obligations, and third-party contractual obligations. Green Stay Croatia assumes no responsibility for host legal compliance or third-party agreements.

The platform serves strictly as an informative presentation layer and intermediary marketplace. Green Stay Croatia does not control, own, or manage advertised properties, nor does it guarantee the physical condition, safety, or legal status of rented spaces. Green Stay Croatia disclaims liability regarding content inaccuracies or dispute outcomes between hosts and guests.

Green Stay Croatia reserves the right to edit, suspend, or remove any listing or content that violates these Terms, misrepresents property standards, or compromises platform integrity, without prior notice.

10. Privacy and Cookie Policy - Green Stay Croatia

Green Stay Croatia values your privacy. To understand how we handle your data, please refer to our Privacy and Cookie Policy for detailed information.

11. Disclaimer of Liability and Intellectual Property Rights

Green Stay Croatia is not responsible for any direct, indirect, consequential, or punitive damages arising from the use of the website or any inaccuracies in the content.

Green Stay Croatia is not responsible for errors in information about accommodations, services, or products offered by partners.

Green Stay Croatia is not liable for personal injuries, death, property damage, or any other harm incurred through the use of the platform.

Accommodations are responsible for tax collection, and Green Stay Croatia is not responsible for any tax-related issues.

Users who share photos grant Green Stay Croatia the right to use them for promotional purposes.

All software and content on the Green Stay Croatia website are owned by Green Stay Croatia.

Green Stay Croatia retains sole ownership of all intellectual property rights on the website.

12. Changes to Content

Koventia reserves the right to change the content of the website at any time and for any reason. Koventia is not responsible for any potential consequences resulting from such changes. Visitors are encouraged to regularly check the website for updates.

13. Prohibition of Illegal Use and Submission of Illegal Content

By using the website www.greenstaycroatia.com, you commit not to use the information obtained here for prohibited or illegal purposes or actions. Hosts also commit not to submit any prohibited or illegal content through the website

14. Links to Pages of Other Companies or Individuals

The website www.greenstaycroatia.com may contain links to pages of other companies or individuals. These links are provided for informational purposes only, and Koventia, the owner of the website, is not responsible for the accuracy of information or the content of these pages. Visitors are invited to immediately inform us of any irregularities, whether it be a typographical error, inaccurate or incomplete information, or potential illegal content. Koventia will correct such errors as soon as possible.

15. Changes to Terms of Use

Koventia reserves the right to modify or update these Terms of Use at any time to reflect operational, legal, or platform updates. Koventia will not be held responsible for any potential consequences resulting from such modifications. Changes become effective immediately upon publication on the website www.greenstaycroatia.com. Visitors and hosts are encouraged to review the Terms of Use regularly.

Ludbreg, September 2026.