Legal

Welcome to Green Stay Croatia! We provide an online platform connecting hosts of curated, high-standard accommodation ("Service") with travelers seeking transparent and quality-driven stays.

The services offered by Green Stay Croatia are accessible through the website www.greenstaycroatia.com ("Site").

1. Acceptance of Terms

By using the Site, you agree to the terms and conditions of service ("Terms"), regardless of your registration status on the site. These Terms govern your access and use of the Site.

2. Acknowledgment and Consent

By accessing, visiting, or using the Site, you acknowledge and agree that you have read, understood, and accepted the terms and conditions below, including our privacy and cookie policies available at https://greenstaycroatia.com/terms/management/cookies. If you do not agree with these terms, you forfeit the right to obtain information or continue using the Site.

3. Ownership and Copyright

The website www.greenstaycroatia.com is exclusively owned by the Koventia, owned by Ines Kovačić, located at Ulica braće Radić 20, 42230 Ludbreg ("Owner"). All rights to the published content on the Site are reserved within the Koventia, Ulica braće Radić 20, 42230 Ludbreg. All texts and images published on the Site, unless otherwise stated, are exclusively owned by Koventia.

Use of the Site is subject to accepting and preserving the mentioned rights; therefore, without the explicit permission of the Owner, no part of the published content may be copied, modified, reproduced, distributed, or otherwise used. Any unauthorized use, publication, modification, reproduction, or distribution of any content or information from the Site, without the Owner's consent, constitutes a direct violation of the Copyright Law.

4. Responsibility

Koventia, located at Ulica braće Radić 20, 42230 Ludbreg, strives to ensure the accuracy and timeliness of all data published on the website www.greenstaycroatia.com. However, we cannot guarantee their complete accuracy. All visitors use the content of the Site at their own risk.

Furthermore, Koventia, a service trade, does not assume responsibility for any information published on the commercial section of the Site. For the accuracy, truthfulness, and completeness of the data provided by hosts, the hosts themselves are solely responsible. By using the Site, visitors accept the specified terms of responsibility, and it is recommended to verify information directly with the host in case of the need for additional details or precision.

Koventia disclaims responsibility for any consequences that may arise from the use of information from the Site.

5. Host Responsibility

Koventia, located at Ulica braće Radić 20, 42230 Ludbreg, does not assume responsibility for any inaccuracy or incompleteness of data regarding individual accommodation units, the categorization of the facility, or any offers made by hosts through the website www.greenstaycroatia.com. Since Koventia is not a tourist agency, any contract, offer, or agreement between hosts and interested parties, visitors/guests of the Site is the exclusive responsibility of hosts and visitors/guests.

The Site serves solely as an informative platform, providing visitors/guests with basic information about each advertised accommodation unit. All hosts offering their services through the Site exclusively bear responsibility for the accuracy, truthfulness, and completeness of the data they provide. Koventia disclaims any liability for any direct or indirect damages that may arise from the use of such content.

6. The Green Stay Trust Index & Property Standards

To ensure transparency, regional authenticity, and operational quality, every property listed on Green Stay Croatia is evaluated against the Green Stay Trust Index. The Trust Index assesses listings across six fundamental pillars:

1. Guest Experience & Comfort: Verified spatial standards, transparent host communication, accurate photo representation, and baseline hospitality criteria.
2. Authentic Regional Character: Architectural alignment with regional context, promotion of local heritage, and distinct non-standardized design.
3. Host Quality & Operations: High standards of cleanliness, professional management, responsive service, and transparent house rules.
4. Safety & Legal Transparency: Compliance with official national categorization, legal registration, clear pricing, and guest safety protocols.
5. Local Integration: Active support for the local economy, including recommendations for nearby artisans, local producers (OPGs), regional gastronomy, and independent experience providers.
6. Independent Third-Party Certificates: Display of officially recognized third-party certifications held by the host (such as EU Ecolabel or Eco Domus). Official certificates are voluntary, independently verified by issuing bodies, and clearly highlighted on property profiles when present.

Property features are described by hosts and verified for clarity and structural compliance by the platform. Guests are encouraged to leave constructive feedback regarding their stay experience via direct email communication.

7. Registration

To access certain features of the Green Stay Croatia website, you must register via "Register/Login." This involves creating an account to become a member. Registration is not necessary for advertising.

Both hosts and visitors/guests have the option to register and become members of Green Stay Croatia.

During the registration process, it is necessary to provide accurate, complete, and up-to-date information. Green Stay Croatia reserves the right to suspend or terminate your Green Stay Croatia account and access to the website and services if any information provided during registration or later is found to be inaccurate, outdated, or incomplete.

You are responsible for keeping your password secure, ensuring its confidentiality, and not disclosing it to third parties. You assume sole responsibility for all activities or actions related to your Green Stay Croatia account, whether you have authorized such activities or actions. In case of any unauthorized use of your account, you must immediately notify Green Stay Croatia.

For registration, it is necessary to provide your first name, last name, address, city, postal code, country, mobile number, email, and password. Only email and password are required for login purposes.

8. Accommodation Listing Services and Membership Packages

Accommodation providers whose properties align with the Green Stay Trust Index criteria may list their properties on Green Stay Croatia to showcase their regional character, quality standards, and local offerings.

Hosts can select from 3 structured membership packages designed to maximize profile visibility, guest engagement, and direct inquiry routing:

1. Green Starter
2. Green Plus
3. Premium Green

General Membership Terms:

1. Setup & Onboarding: Profile onboarding and creation is subject to a one-time setup fee of 15 EUR.

9. Responsibility for Listings and Content

Listings are published upon verification and receipt of all required accommodation details provided by the host.

Each host agrees to be solely responsible for the content, accuracy, and completeness of their listings, including pricing, availability, local details, and Trust Index feature descriptions. Hosts guarantee that their operational practices and content comply with all applicable local and national laws, categorization requirements, tax obligations, and third-party contractual obligations. Green Stay Croatia assumes no responsibility for host legal compliance or third-party agreements.

The platform serves strictly as an informative presentation layer and intermediary marketplace. Green Stay Croatia does not control, own, or manage advertised properties, nor does it guarantee the physical condition, safety, or legal status of rented spaces. Green Stay Croatia disclaims liability regarding content inaccuracies or dispute outcomes between hosts and guests.

Green Stay Croatia reserves the right to edit, suspend, or remove any listing or content that violates these Terms, misrepresents property standards, or compromises platform integrity, without prior notice.

10. Privacy and Cookie Policy - Green Stay Croatia

Green Stay Croatia values your privacy. To understand how we handle your data, please refer to our Privacy and Cookie Policy for detailed information.

11. Disclaimer of Liability and Intellectual Property Rights

Green Stay Croatia is not responsible for any direct, indirect, consequential, or punitive damages arising from the use of the website or any inaccuracies in the content.

Green Stay Croatia is not responsible for errors in information about accommodations, services, or products offered by partners.

Green Stay Croatia is not liable for personal injuries, death, property damage, or any other harm incurred through the use of the platform.

Accommodations are responsible for tax collection, and Green Stay Croatia is not responsible for any tax-related issues.

Users who share photos grant Green Stay Croatia the right to use them for promotional purposes.

All software and content on the Green Stay Croatia website are owned by Green Stay Croatia.

Green Stay Croatia retains sole ownership of all intellectual property rights on the website.

12. Changes to Content

Koventia reserves the right to change the content of the website at any time and for any reason. Koventia is not responsible for any potential consequences resulting from such changes. Visitors are encouraged to regularly check the website for updates.

13. Prohibition of Illegal Use and Submission of Illegal Content

By using the website www.greenstaycroatia.com, you commit not to use the information obtained here for prohibited or illegal purposes or actions. Hosts also commit not to submit any prohibited or illegal content through the website

14. Links to Pages of Other Companies or Individuals

The website www.greenstaycroatia.com may contain links to pages of other companies or individuals. These links are provided for informational purposes only, and Koventia, the owner of the website, is not responsible for the accuracy of information or the content of these pages. Visitors are invited to immediately inform us of any irregularities, whether it be a typographical error, inaccurate or incomplete information, or potential illegal content. Koventia will correct such errors as soon as possible.

15. Changes to Terms of Use

Koventia reserves the right to modify or update these Terms of Use at any time to reflect operational, legal, or platform updates. Koventia will not be held responsible for any potential consequences resulting from such modifications. Changes become effective immediately upon publication on the website www.greenstaycroatia.com. Visitors and hosts are encouraged to review the Terms of Use regularly.

Ludbreg, September 2026.

With this Privacy Notice, Koventia (operating the platform Green Stay Croatia, hereinafter referred to as "we", "us", or "our") commits to protecting the privacy of users, customers, hosts, and visitors to our website, as well as ensuring the security of all personal data provided to us.

This notice describes the types of information we may collect from you when you visit our website, explains how we process and use that data, and outlines the technical and organizational measures we take to protect it.

1. Data Controller

The Data Controller responsible for your personal data collected through this website is:

Company: Koventia 

Address: Ulica braće Radić 20, 42230 Ludbreg, Croatia

Contact Email for Privacy & Data Protection: info@greenstaycroatia.com

2. What Personal Data We Collect and How We Use It

In general, you can visit our website without disclosing personal data about yourself. We do not collect personal information about you (such as your name, contact details, or location) unless you voluntarily submit this data using one of the available interactive forms on our platform (such as our contact form, property listing application form, newsletter sign-up, or inquiry forms).

By submitting your data, you give explicit consent for its processing for the specific purpose requested. All personal data is used solely for the purpose for which it was submitted:

Contact & Inquiry Forms: To process, answer, and forward guest inquiries directly to property hosts, or to respond to general requests.

Host Application & Registration Forms: To evaluate, onboard, and manage listing partnerships and B2B services with accommodation providers.

Newsletter Subscriptions: To deliver updates, articles, and curated travel/sustainability insights (only with explicit opt-in).

Consent for personal data processing can be given by individuals aged 16 and over; individuals under 16 require verifiable parental or guardian consent. Collected data will never be sold, leased, or made available to unauthorized third parties, except where required by applicable laws. All personal data is retained only as long as necessary to fulfill the purpose for which it was collected or to comply with statutory retention requirements, after which it is securely deleted or anonymized.

3. Data Sharing with Authorized Third Parties

Under specific operational circumstances, we share relevant information with third-party processors to fulfill legal and functional obligations:

Google Analytics: Google collects information through our use of Google Analytics to analyze website traffic, user interactions, and performance metrics. Data (including IP addresses and cookies) is shared on an anonymized basis. You can review Google's privacy practices or opt out at any time via the Google Analytics Opt-out Browser Add-on.

Meta Pixel (Facebook Conversion Tracking): Subject to your prior cookie consent, our website utilizes Meta Pixel. This enables us to track visitor activity following ad interactions for statistical analysis and performance measurement. Collected data remains anonymous to us. You can review Meta’s Privacy Policy or adjust your preferences directly via Meta Ad Preferences.

Accounting & Business Operations: We share billing and transaction data with our licensed accounting services and tax authorities to comply with fiscal reporting laws and corporate compliance in Croatia.

4. Automatically Collected Information & Server Logs

When accessing our platform, our servers automatically collect standard technical information in server log files (such as IP address, browser type, operating system, referring/exit pages, and timestamps). This data is processed strictly to maintain technical platform stability, secure infrastructure, prevent unauthorized access, and optimize user navigation.

5. Your Rights Under GDPR

As a data subject, you hold the following rights regarding your personal information at any time:

Right to Access & Information: The right to request confirmation on whether your data is being processed and receive a copy of your personal records.

Right to Rectification: The right to request immediate correction of inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten"): The right to request deletion of your personal data where statutory storage requirements no longer apply.

Right to Restrict Processing & Object: The right to limit or object to the processing of your data under specific legal conditions.

Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Withdraw Consent: The right to withdraw your consent for processing at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.

To exercise any of these rights, please contact our Data Protection lead directly at info@greenstaycroatia.com or by physical post to our official address: Koventia, Ulica braće Radić 20, 42230 Ludbreg, Croatia.

6. Data Security

We implement strict technical and organizational security protocols (including SSL encryption, secure socket layer standards, and restricted access roles) to safeguard your personal data against unauthorized processing, unlawful destruction, alteration, or accidental loss. All information transmitted via our platform is encrypted and stored on secure server infrastructure located within the European Union (EU).

Using cookies

This website and its online services can use cookies to improve the service.

The decision to allow the use of cookies on this website is entirely yours. It should be noted that the site works optimally only if cookies are enabled.

What are cookies?

Cookies are small files that your browser saves on the disk when you visit our website. This allows our website to recognize your computer when you visit us next time so that we can offer you a more personalized experience. Cookies are not aimed at spying on a user do not follow all that the user is doing and are not malicious code or virus. Also, cookies are not related to unwanted messages or spam, they can not save a password and are not intended solely for advertising. Information such as your name or email address will not be saved - the website can not access your personal information and files on your computer.

To use cookies following the Electronic Communications Act, the Personal Data Protection Act, EU Directives 2002/58 / EC and 95/46 / EC and the GDPR directive, we need your consent.

Types of cookies

Cookie Sessions and Permanent Cookies

Session cookies are temporary cookies that run out after you leave the website. These cookies are required for the proper performance of certain applications or functionalities on this Site.

Persistent cookies are used to improve our users' experience (eg, remember the details of the application so you do not have to enter them every time you have a website). These cookies remain in the cookie of your browser for a long time. This period will depend on the choice of settings on your Internet browser. Permanent cookies allow data to be uploaded to the web server each time you visit the site.

First and Third-party Cookies

First-party cookies - released by this site. These cookies are often used for the proper functioning of the website and for remembering your preferences on the website.

Third-party cookies are cookies that are placed by other websites or services such as YouTube. We have no access or control over these cookies. You should consult the relevant third-party privacy policy. If you are in the European Union, you can learn more about how third-party users use this type of cookie at the following link: http://www.youronlinechoices.eu/.

Necessary and other cookies

Necessary cookies are necessary for the operation of our website and the use of its features and/or services. For example, they allow you to navigate through the website and sign in to safe areas. By using this website you will automatically be granted access to the necessary cookies without which the website can not work.

Performance cookies collect information about how visitors use our website, for example, which pages visitors most often come across and receive error messages from those pages. These cookies do not collect the information that identifies the visitor. All information collected by these cookies is anonymous. They only serve to improve the functioning of this website.

Marketing cookies are used to track visitors through the website. It is intended to show ads that are relevant and interesting to a particular user, and thus more valuable to publishers and third-party advertisers.

Cookies used on this website:

PHPSESSID

The cookies with the name PHPSESSID contain only a reference to the session stored on the web server. No data is stored in the user's browser and this cookie can only be used on the current website.

First party cookies

Session Cookie

cc_cookie_accept

A cookie used to remember user settings - accepting all cookies on this website.

First party cookies

Session / Permanent Cookie (if you do not accept all cookies, then it's a Session cookie, otherwise it's a Permanent Cookie with a duration of 1 year)

cc_cookie_decline

A cookie is used to remember user settings - accepting only the necessary cookies on this website.

First party cookies

Session / Permanent Cookie (If you accept all cookies, then it's a Session cookie, otherwise it's a Permanent Cookie with a duration of 1 year)

exp_

Various cookies that start with 'exp_'. These cookies are set by our content management system and include information such as: When you last visited our website, the previous pages you viewed, the length of the registered user session, and session ID ... We use this information only for better functionality of the website. 'exp_csrf_token' is used to send forms on a page, this is a unique and random set of numbers and letters that protects our web site from spammers.

First party cookies

exp_csrf_token is a session cookie, rest are permanent cookies

_ga, _gid, _gat, AMP_TOKEN, _gac_

This website uses Google Analytics, a web analytics service provided by Google Inc. ( "Google"). Google Analytics uses cookies to analyze your use of the website. The information generated by the cookie about your use of this website (including your IP address) is uploaded and stored on a Google server in the United States. Google uses this information to evaluate your use of the site by providing activity reports on the Website operator's website. Google may transfer this information to third parties, if required by law, or if third parties process data on behalf of Google. Google will not associate your IP address with any other data Google owns. See the Google Privacy Policy at the following link: http://www.google.com/analytics/learn/privacy.html. Google has developed a browser plug-in to prevent access to your Google Analytics JavaScript data (ga.js, analytics.js, dc.js). You can download it here: http://tools.google.com/dlpage/gaoptout

First party cookies

Permanent cookies

IDE, __ncuid

This website uses DoubleClick, a Google Inc. ad-serving company ("Google"). DoubleClick uses ad custom adapters for your browsing interests. The information generated by the cookie about your use of our websites (including your IP address) is transferred to the server and stored. This information is used to speculate your interests to serve your targeted advertising. See the DoubleClick Privacy Policy at the following link: https://policies.google.com/privacy?hl=en. At the following link, you can opt out of collecting your personalized online advertising information https://adssettings.google.com/anonymous?hl=en.

First-party cookies - Google DoubleClick

Permanent cookies

CONSENT, PREF, VISITOR_INFO1_LIVE, YSC, _ga

This site uses YouTube, a video storage and video streaming service. We use YouTube's option to embed video with greater privacy, in which YouTube will not store visitor information unless it starts playing the video. See the YouTube Privacy Policy at the following link: https://www.youtube.com/static?template= privacy_guidelines

Third-Party Cookies - YouTube

Permanent cookies

How to accept or reject cookies

You can always block the use of some or all of the cookies we use on our website, but this may affect its functionality.

The cookie settings box is located at the bottom of this page. After selecting the settings, you can reset those cookie settings at the bottom of this page at any time.

You can also accept or reject some or all cookies by customizing your browser settings. The following links provide information on how to change the settings for some of the most commonly used web browsers: Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Apple Safari, and Opera. Some browsers allow you to surf in "anonymous" mode, limiting the amount of data set on your computer, and automatically deleting persistent cookies placed on your device when you finish browsing. There are many third-party apps you can add to your browser to block or manage cookies. You can also delete cookies that were previously set in your browser by selecting the option to clear the browsing history, and then turning on the cookie deletion option. For more information on cookies and setting your browser settings, visit www.allaboutcookies.org.